To verify compliance with ISO 9001:2015 section 4.4.1 parts (d) and (e) during a GAP analysis, you need to focus on two key areas: resource determination and allocation, and the assignment of responsibilities and authorities within your quality management system (QMS).

Determining Resources and Ensuring Availability (Part d):

Start by reviewing each process within your QMS to identify the resources it requires. Resources can include human resources, specific skills, equipment, technology, materials, and any financial allocation necessary for the process to function effectively. Assess whether there are clear records or plans that outline these requirements. This might involve reviewing budgets, equipment lists, training records, and maintenance schedules to determine if adequate resources are provided to support each process consistently.

Evaluate whether these resources are not only identified but also readily available when needed. Conduct interviews or hold discussions with team members who are responsible for these processes to gather their feedback on resource availability. Are there any delays or shortages in obtaining necessary resources? Are there any bottlenecks that disrupt process effectiveness? Addressing these questions will help identify any resource gaps that need to be filled to ensure smooth operations.

Assigning Responsibilities and Authorities (Part e):

Next, evaluate the assignment of responsibilities and authorities associated with each process. This involves reviewing organizational charts, job descriptions, responsibility matrices, or other documentation that delineates roles within your QMS. The goal here is to ensure that every process has a designated person or team responsible for its successful operation and that these individuals have the authority needed to make decisions and drive improvements.

Conduct sessions with employees to assess their understanding of their roles, responsibilities, and authority levels. Effective communication is crucial to ensure that everyone involved knows what is expected of them and who they report to. Evaluate whether there are established lines of communication and leadership that support decision-making and accountability. A robust system of responsibility and authority will help prevent confusion and ensure that processes are carried out smoothly.

By carefully reviewing these elements and gathering feedback from your team, you can determine whether your QMS complies with the ISO standard. Any identified gaps should be addressed with specific action plans that aim to optimize resource allocation and clarify roles and responsibilities. This approach not only helps achieve compliance with ISO 9001 but also enhances the overall efficiency and effectiveness of your business operations.